FAQ's
1. Is BarBella Co cruelty free and vegan?
Yes. Our top priority is quality products, and part of that is ensuring our products are never tested on animals. All of our products are vegan and Leaping Bunny Certified.
2. How many sets can I expect with 2oz of the Perfect Pour Acrylic Powders?
You can expect about 30 to 40 sets out of a 2oz container, depending on shape, length, and how much product is used.
3. Are all products MMA free?
We pride ourselves on quality and safe products. MMA is a big no, and none of our products contain it.
4. What payment methods do you accept?
BarBella Co accepts PayPal, Visa, Mastercard, American Express, and Discover.
5. How long will it take to receive my order?
Processing takes 1-2 business days and shipping takes 2-3 days on all standard orders. Want to rush your order? Processing for expedited orders takes 1 business day and shipping is 1-2 business days. Due to demand on some of our most popular products, processing and shipping times could be longer. See our full shipping policy.
6. Will I receive a tracking number to track my goodies?
Yes. All orders receive a tracking number once the order is processed and shipped. You can also track your existing order here.
7. I ordered the wrong product or need to cancel. What do I do?
Email us at info@barbellaco.com or complete the product return form.
8. What is your return policy?
See the full policy here.
Customer service and delivering quality products is a top priority for BarBella Co. Sometimes things happen during transit. If for any reason you receive a product damaged during shipping, immediately take a picture, complete the product return form, and contact us within 30 days of delivery. Safety and cleanliness are another top priority for our Bella Beauties, so we are not able to accept opened items outside of original packaging.
If for any reason you receive the wrong quantity, merchandise, or item ordered, immediately take a picture, complete the product return form, and contact us within 30 days of delivery. Only unopened items can be exchanged or returned. Customers are responsible for the return shipping cost. Shipping and handling charges are nonrefundable.
Note: For any return or exchange, please include your order number in return communication. Once returned items have been confirmed and inspected, we will exchange the products or refund the payment to your original method of payment. An email will be sent confirming the status of your return or exchange. All returns are subject to a Return Processing Fee of $10.95 USD.