Shipping Policy
Shipping Policy
Hey Bella Beauty. Here's when your order lands, how much shipping costs, and what happens if something goes sideways. Placing an order means you agree to the terms below. Questions? info@barbellaco.com.
How long it takes
| Processing | Transit | Total | |
|---|---|---|---|
| Normal season | 1 business day | 2-5 business days | 3-6 business days |
| Peak season (holidays and sales) | 2-3 business days | 3-7 business days | 5-10 business days |
Order before 3:00 PM EST Monday through Friday and we'll get it out the door the next business day.
Business days are Monday through Friday, 9 AM to 5 PM EST. We're closed weekends and major holidays. Orders placed after 5:00 PM EST on Friday, or any time Saturday or Sunday, begin processing the following Monday.
If your order will be significantly delayed, we'll email you. No radio silence.
Shipping rates
| Option | Cost | Who qualifies |
|---|---|---|
| Free standard shipping | $0 | Domestic orders of $75+ after discounts, excluding tax and shipping |
| Flat rate standard shipping | $5.99 | All domestic orders |
No calculated-rate surprises at checkout. $5.99 is $5.99, and everything over $75 ships free.
We ship standard ground via USPS, UPS, or FedEx, whichever gets your order to you fastest.
International shipping
We ship to select international destinations. Rates are calculated at checkout based on your location. International delivery typically takes 2 weeks after processing. Your country sets customs duties, taxes, and import fees; these are not included in your shipping cost and are the customer's responsibility.
Once an international package leaves the United States, carriers do not allow us to file search requests or claims. We're unable to replace or refund international orders that are lost after they depart the U.S.
Digital downloads
Practice sheets, planners, and workbooks are delivered instantly by email after checkout. No shipping, no waiting, no processing time. Check your spam folder if it hasn't landed within a few minutes.
Tracking your order
You'll get a confirmation email with a tracking number as soon as your order ships. Double-check your address at checkout, because we can't reroute a package once it's on its way and we aren't responsible for orders sent to an incorrectly entered address.
If a package comes back to us as undeliverable, we'll reach out to arrange reshipment. We'll cover reshipping once, then it's on you.
Lost or stolen packages
Once your order leaves our fulfillment center, it's in the carrier's hands. BarBella Co, LLC isn't responsible for packages lost or stolen after delivery is confirmed. Every order ships with tracking, and we recommend signing up for carrier delivery alerts so you know exactly when it arrives.
Carriers sometimes mark packages as delivered a day early, so give it up to three business days before panicking. If tracking shows your package lost or stuck in transit after that, email us and we'll help you file a carrier claim.
Damaged in transit
Take a photo and contact us within 30 days of delivery. We'll make it right at no cost to you, and in most cases we won't need the item back. Full details in our Returns & Exchanges policy.
Opened nail products can't be returned for hygiene reasons, but a damaged shipment is a different situation. Reach out.